First Rate Car Hire AU Rental Terms for travel between 01-Jan-2007 and 31-Dec-2007
Rates Include:
Our standard rates include 250 kilometres per day of travel for passenger vehicles and 100 kilometres per day of travel for commercial vehicles (unless specified), cumulatively (i.e. 7-day hire of a passenger vehicle would give you 1750 kms of included use). Extra kilometres are charged at 27.5 cents per km.
Our Price Guarantee does not apply during school holidays or public holidays.
Driver's Licenses:
All full current Australian and overseas or international licences are accepted. Drivers are to be a minimum age of 21 years old. Drivers between the age of 21 and 24 will incur a daily underage fee and restricted vehicle size.
Under 25 years olds can only rent ECAR, and CCAR categories and are not able to rent FCAR and above.
Payment Methods:
At time of rental please have your current drivers licence and credit card with you. We require the cost of the rental plus a maximum $330 preauthorisation on your credit card as a security bond. The hirer's credit card must authorise for this amount. The security bond is held as a security through the rental period and returned in full if no further charges apply.
We accept Visa, Bankcard, Mastercard and Eftpos. Traveller's cheques for rental payment only. A 5% surcharge applies to all payments by AMEX & Diners.
Special Brisbane Car Rentals Offer
We offer free delivery to the Brisbane Airport with no additional airport taxes and charges on top of your car hire rate. Clients are met by our meet and greet system after calling us on our phone number to notify us of your arrival. One way rentals are also available to the Gold Coast and Maroochydore airport.
Collision Damage Liability:
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. There is a collision damage liability (CDL) of $2750.00 with the standard rates in an accident with another vehicle. This may be reduced to $330 by paying an additional charge for drivers 25 years of age and over.
This collision damage waiver (CDW) is optional. Hirers are reminded that overhead, interior, underbody, single vehicle damage, windscreen & tyre damage however caused is always at the hirers risk. Please note that insurance is void if driven on unsealed roads.
Collision Damage Liability (For drivers between 21-24 years of age):
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. There is a collision damage liability (CDL) of $2750.00 with the standard rates in an accident with another vehicle. This may be reduced to $1500.00 by paying an additional charge. This collision damage waiver (CDW) is optional. Hirers are reminded that overhead, interior, underbody, single vehicle damage, windscreen & tyre damage however caused is always at the hirers risk. Please note that insurance is void if driven on unsealed roads.
The following are not covered by the waiver:
- Single Vehicle Damage
- Water Damage
Premium Protection Package
In addition to the Collision Damage Liability (CDL) Package available, renters over the age of 25 (Trucks not included) also have the option of taking out the Premium Protection Package (PPL), which will in turn reduce your Single Vehicle Damage Accident damage and provide total peace of mind for as little as an additional charge, aligning your Multi and Single Vehicle Liability which will reduce your financial responsibility for accident damage to $330.00 plus administrative costs listed below.
This offer is not available to commercial vehicles.
Hirers are advised that all overhead, undercarriage, water, abuse, hail damage, negligence, windscreen and tyre damage - however caused - is at the hirer's risk and is not covered by Liability Damage Waiver (CDW ).
Please note that insurance is void if the rental car or vehicle is driven on unsealed roads.
Exclusions to CDL & PPP
This offer is not available to commercial vehicles.
Hirers are advised that all overhead, undercarriage, water, hail damage, abuse, negligence, however caused - is at the hirer's risk and is not covered by Liability Damage Waiver (LDW or PPP).
Please note that insurance is void if the rental car or vehicle is driven on unsealed roads
Administration Charges:
$220.00 admin fee is charged in addition to the Single Vehicle Damage Liability.
$220.00 admin fee is charged in addition to the Multi Vehicle Damage Liability.
$99.00 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period.
Additional Driver:
Additional drivers are protected if nominated for a one off fee per driver.
Child Restraints:
Booster seats, baby seats or capsules are available at an extra charge, however these must be booked in advance as supply of these items is limited.
Rental Duration:
Rental day period is 24 hours, extra hours are 1/3 daily rate until daily rate is reached. Kilometre per day of travel allowance is extended at 1/3 of daily allocation per hour until daily allocation is reached.
Refunds:
There are no refunds for early returns. Any change of plans including requests to extend must be notified to our office.
Fuel:
Your vehicle will be supplied with a full tank of fuel. We ask you to refill the tank on return, otherwise a penalty charge for refueling will be made. This cost is $2.20 per litre with a minimum charge of $30.00.
Breakdown:
All vehicles are covered by RACV 24-hour roadside assistance.
Street Directory:
Available upon request. Fees may be applicable.
Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the Supplier reserves the right to charge a minimum cancellation fee of $50 if 10 or more days notice is provided prior to the day of collection. It is at the Suppliers' discretion to charge up to 50% of the rental cost if less than 10 days notice is given.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
General Brisbane Car Hire FAQ'S
Q Where can I not drive the rental vehicle?
A You may drive a vehicle in most states and Territories excluding, Northern Territories, South Australia Western Australia, Tasmania and no further north than Cairns in Queensland.
Q Can I use another persons Credit Card to pay for my rental?
A Yes, Another persons credit card may be used if prior written authority has been arranged with the Supplier.
Q Do we charge cancellation Fees?
A The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: The Supplier reserves the right to charge a cancellation fee of $50 AUD if less than 10 days notice is given. Your booking deposit paid upon confirmation of your booking to Imall Vehicle hire, owners of this website is also non refundable in the event of cancelling your booking.
Q If I lock my keys in the vehicle am I covered by Road Side Assistance?
A No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc.
Q Do I need to have an International Drivers Licence?
A If you will be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.
Q Does the Supplier offer one-way rentals?
A Yes you may collect your car from Brisbane City and drop it back to our Brisbane Airport location or vice verse and collect your Vehicle at the Brisbane Airport and return back to our Brisbane City depot. You may also Pick up at Bribabe, Brisbane Airport depots or from the Gold Coast area and drop the vehicle off at any combination of these areas as well as drop off's only to Maroochydore Airports and areas.
Q Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
A Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the the Suppliers' employee for joint examination.
Q Can I return the vehicle outside the location operating hours?
A Yes, you may return your vehicle when the First Rate Car Rental location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a staff representative.
Q Can I extend the rental duration?
A Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
Q Can anyone other then myself drive the car?
A Nobody can drive a vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.
Q What happens if I return the vehicle late?
A If the vehicle is returned up to an 1 hour late one third of the rental will be charged. If it is returned greater than 2 hours late two thirds of the rental will be charged and if returned 3 hours late or more then a full days rental is charged.
Q Can I tow using a First Rate Car Rental Vehicle?
A No, a vehicle can not be used to tow or push anything, this forms part of the rental terms and conditions.
Q How many free kilometres per day?
A Unless otherwise specified the following FREE Kilometres apply to all Vehicle Classes:
250 Kilometres free per day
or you may negotiate your price to suit your needs extra kilometres are charged at 27.5 cents per km.
Q What methods of payment do the Supplier accept?
A The Supplier accepts cash, eftpos and all major Credit Cards including Visa, Mastercard, Bankcard, American Express and Diners Card. The Supplier does require that the main driver on the vehicle holds a current credit card for bond purposes. Please note that a 5% surcharge apply's to all payments made by either Amex or Diners cards.
Q What are the Terms and Conditions?
A Please click on the following link (Brisbane Car Hire Terms and Conditions) for a copy of First RateFirst Car Hire's Rental Terms & Conditions.
Q What age do I have to be to rent a vehicle?
A The minimum age for all drivers is 21. Drivers aged 21 to 24 are restricted to the types of vehicles they can hire, and are not able to reduce the standard excess. All Drivers under the age of 25 are subject to a daily age surcharge of $8.80 inclusive of GST.
Q Do u hire baby capsules?
A No we do not hire baby capsules but we have a limited number of upright baby seats and booster seats available upon request.
Terms of booking on this websiteInformation disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
First Rate Car Hire AU Insurance
Collision Damage Liability:
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. There is a collision damage liability (CDL) of $2750.00 with the standard rates in an accident with another vehicle. This may be reduced to $330 by paying an additional charge for drivers 25 years of age and over.
This collision damage waiver (CDW) is optional. Hirers are reminded that overhead, interior, underbody, single vehicle damage, windscreen & tyre damage however caused is always at the hirers risk. Please note that insurance is void if driven on unsealed roads.
Collision Damage Liability (For drivers between 21-24 years of age):
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. There is a collision damage liability (CDL) of $2750.00 with the standard rates in an accident with another vehicle. This may be reduced to $1500.00 by paying an additional charge. This collision damage waiver (CDW) is optional. Hirers are reminded that overhead, interior, underbody, single vehicle damage, windscreen & tyre damage however caused is always at the hirers risk. Please note that insurance is void if driven on unsealed roads.
The following are not covered by the waiver:
- Single Vehicle Damage
- Water Damage
Premium Protection Package
In addition to the Collision Damage Liability (CDL) Package available, renters over the age of 25 (Trucks not included) also have the option of taking out the Premium Protection Package (PPL), which will in turn reduce your Single Vehicle Damage Accident damage and provide total peace of mind for as little as an additional charge, aligning your Multi and Single Vehicle Liability which will reduce your financial responsibility for accident damage to $330.00 plus administrative costs listed below.
This offer is not available to commercial vehicles.
Hirers are advised that all overhead, undercarriage, water, abuse, hail damage, negligence, windscreen and tyre damage - however caused - is at the hirer's risk and is not covered by Liability Damage Waiver (CDW ).
Please note that insurance is void if the rental car or vehicle is driven on unsealed roads.
Exclusions to CDL & PPP
This offer is not available to commercial vehicles.
Hirers are advised that all overhead, undercarriage, water, hail damage, abuse, negligence, however caused - is at the hirer's risk and is not covered by Liability Damage Waiver (LDW or PPP).
Please note that insurance is void if the rental car or vehicle is driven on unsealed roads
Administration Charges:
$220.00 admin fee is charged in addition to the Single Vehicle Damage Liability.
$220.00 admin fee is charged in addition to the Multi Vehicle Damage Liability.
$99.00 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period.
Brisbane depot
Address: 41 Maclachlan St
, Fortitude Valley
, Brisbane
, Queensland
, AU
Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Pick Ups
Pick ups must be within office hours. You can pick up from our debot or if you are staying in a Brisbane hotel we will pick you up and take you to our depot for free. Please contact us in advance if you require this pick up service.
Returns
Returns must be within office hours.
Brisbane Domestic Airport depot
Brisbane is a serviced non depot location.Office Hours
Monday – Sunday: 7:00am - 7:00pm
Pick Ups
If you are staying in a hotel in Brisbane, First Rate Cars offer a free pick up service within office hours. Please contact First Rate Cars if you require this service. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
f you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform Aplha Cars direct if you are planning to drop your vehicle off after hours
Brisbane International Airport depot
Brisbane is a serviced non depot location.Office Hours
Monday – Sunday: 7:00am - 7:00pm
Pick Ups
If you are staying in a hotel in Brisbane, First Rate Cars offer a free pick up service within office hours. Please contact First Rate Cars if you require this service. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
f you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform Aplha Cars direct if you are planning to drop your vehicle off after hours
Coolangatta Airport depot
Gold Coast is a serviced non depot location.Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Pick Ups and Drop offs
Pick ups and Drop offs must be within office hours. If a flight is delayed and falls outside the normal hours when the flight was originally in normal hours then there will be no cost for them. Please contact us if your flight is delayed.
Gold Coast depot
Gold Coast is a serviced non depot location.Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Pick Ups and Drop offs
Pick ups and Drop offs must be within office hours. If a flight is delayed and falls outside the normal hours when the flight was originally in normal hours then there will be no cost for them. Please contact us if your flight is delayed.
Gold Coast Airport depot
Gold Coast is a serviced non depot location.Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Pick Ups and Drop offs
Pick ups and Drop offs must be within office hours. If a flight is delayed and falls outside the normal hours when the flight was originally in normal hours then there will be no cost for them. Please contact us if your flight is delayed.
Maroochydore depot
Sunshine Coast is a serviced non depot location.Maroochydore is a drop-off location only with a minimum hire of 7 day's rental.
Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Drop offs
This is a drop off only Location.
Drop offs must be within office hours.
Maroochydore Airport depot
Sunshine Coast is a serviced non depot location.Maroochydore is a drop-off location only with a minimum hire of 7 day's rental.
Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Drop offs
This is a drop off only Location.
Drop offs must be within office hours.
Sunshine Coast depot
Sunshine Coast is a serviced non depot location.Sunshine Coast is a drop-off location only with a minimum hire of 7 day's rental.
Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Drop offs
This is a drop off only Location.
Drop offs must be within office hours.
Sunshine Coast Airport depot
Sunshine Coast is a serviced non depot location.Maroochydore/Sunshine Coast is a drop-off location only with a minimum hire of 7 day's rental.
Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6pm
Saturday - 8am to 4pm
Sunday - 8am to 2pm
Drop offs
This is a drop off only Location.
Drop offs must be within office hours.
