airport car hire

Big Value Australia Rental Terms for travel between 01-Jan-2007 and 31-Dec-2010

Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Big Value Australia. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Big Value Australia.
-  The Supplier means the operator of Big Value Australia
-  The Client is also referred to as the hirer (s)

Vehicle Collection
You must present a valid driver’s license at the time of rental. The Supplier accepts probationary licenses issued by States and Territories of Australia. If your driver’s license does not include a photo you will be required to provide alternative photo identification. You do not have to present your International Drivers License, provided your license of origin is clearly valid and recogniseable as an authentic driver’s license.

Insurance
When you rent a vehicle from The Supplier it is comprehensively insured and meets all registration and roadworthy standards required by Australian State and Federal legislation. When renting a vehicle from the Supplier you have liability for damage to and/or theft of the vehicle and/or damage to third party property of $2,750 (Standard Liability), which may be reduced to $275 by purchasing a Liability Reduction Package from the Supplier.

Loss or Damage Liability Reduction
This optional service is available to all customers and drivers. it reduces the damage excess from $2750 to $275 including coverage of damage to windscreen, headlights and tyres. It also covers damage occurring as a result of single vehicle

Personal Injury
The Supplier maintains a Compulsory Third Party (CTP) Insurance Policy in each State of Australia. This covers personal injury to the driver (when not at fault), passengers of the insured vehicle and any third party. In the event of a claim the Supplier will advise you of the CTP insurer for that vehicle.

Additional Drivers
The Supplier allows as many additional drivers to drive the vehicle as are requested. Each driver must present a valid drivers licence to the Supplier before being allowed to drive the vehicle. A fee of $3.30 per day applies for additional drivers.
Young Drivers.   Drivers between 21 and 24 years of age inclusive are required to pay a daily surcharge, which is currently $22 per day inclusive of GST. Young drivers may only drive CCAR class vehicles.

One-Way Rental Fees
One-way rentals are available between most locations on a free sell basis for classes CCAR(TSA) with FCAR(TLA), IFAR (4WD) and PVAR(8MB) are on a request basis only. The following one-way drop fees apply for rentals of less than 8 days in duration.
No one way rental are permitted interstate from Perth, Hobart or Launceston.
    

	Adelaide	Brisbane	Cairns	Gold Coast	Melbourne	Sydney
Adelaide	-	$600  (< 8 days)	$1000  (< 8 days)	$600  (< 8 days)	$200 (< 8 days)	$400  (< 8 days)
Brisbane	$600  (< 8 days)	-	$350  (< 8 days)	$100  (< 4 days)	$300  (< 8 days)	$250  (< 8 days)
Cairns	$1000  (< 8 days)	$350  (< 8 days)	-	$350  (< 8 days)	$700 (< 8 days)	$500  (< 8 days)
Gold Coast	$600  (< 8 days)	$100  (< 4 days)	$350  (< 8 days)	-	$300  (< 8 days)	$250  (< 8 days)
Melbourne	$200  (< 8 days)	$300  (< 8 days)	$700  (< 8 days)	$300 (< 8 days)	-	$250  (< 8 days)
Sydney	$400  (< 8 days)	$250 (< 8 days)	$500  (< 8 days)	$250 (< 8 days)	$250 (< 8 days)	-

One-way rentals are also permitted between Launceston and Hobart. A $100 One  Way Fee applies for rentals of less than 4-day duration.

Satellite Navigation
Portable satellite navigation systems are available for rental with hire vehicles. The units are supplied with cradles to fix to the windscreen of the vehicle and charging units for the batteries. The units are available at all locations subject to availability for $16.50 per day.

Toll Road Passes   
Australia has a significant number of toll roads in particular in Sydney and Melbourne many of which do not have manned tollbooths. Tolls vary dependent on the road used and length of the journey. The Supplier is able to provide its customers with an electronic toll pass for the vehicle, which can be used to pay the toll on all toll roads in Australia.  The pass is available for a flat fee of $16.50 per day.

Satellite Navigation and Toll Road Pass Package
For customers wanting to take advantage of both the satellite navigation and toll road pass option the Supplier has a special offer of both for $27.50 per day.

Baby/Booster Seats
The Supplier can provide baby/booster seats for any vehicle on its fleet at a cost of $11 per day and a maximum of $55 for the period of the hire per baby/booster seat. The customer is responsible for the fitting of the seat.  

Highway Helpers
All vehicles are covered by 24-hour roadside assistance. However for complete peace of mind the Supplier has introduced Highway Helpers which enhances this service to include those times when the problem is more human than mechanical like losing the vehicle keys, running out of petrol or leaving the lights on and getting a flat battery. Staff can provide a full breakdown of the services benefits, which are available for $3.30 per day.   

Area of Use
Vehicles may be driven in Queensland, New South Wales, the Australian Capital Territory, Victoria, South Australia and Tasmania. Vehicles rented in Western Australia may only be driven in Western Australia. Vehicles may not be driven in the Northern Territory no matter where they are rented. Vehicles must be driven on properly formed roads at all times and may not be driven on unsealed surfaces.

No Smoking
No smoking inside the vehicles at all time.

Charges
Charges are calculated and payment collected at the time of vehicle collection. The Supplier accepts all major credit cards. A fee of 4% of the total rental charges applies to rentals settled by American Express or Diners Club. No fee applies to rentals settled by Visa or Mastercard. No refunds are given for vehicles returned early.

Flight Delays
At airport locations the Supplier will hold vehicles when flights are delayed provided the flight number has been given. Vehicles will be released if not collected 30 minutes after flights have cleared.

At city locations vehicles will be held for one hour after the nominated collection time.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Big Value Australia Insurance

Insurance
When you rent a vehicle from The Supplier it is comprehensively insured and meets all registration and roadworthy standards required by Australian State and Federal legislation. When renting a vehicle from the Supplier you have liability for damage to and/or theft of the vehicle and/or damage to third party property of $2,750 (Standard Liability), which may be reduced to $275 by purchasing a Liability Reduction Package from the Supplier.

Loss or Damage Liability Reduction
This optional service is available to all customers and drivers. it reduces the damage excess from $2750 to $275 including coverage of damage to windscreen, headlights and tyres. It also covers damage occurring as a result of single vehicle

Personal Injury
The Supplier maintains a Compulsory Third Party (CTP) Insurance Policy in each State of Australia. This covers personal injury to the driver (when not at fault), passengers of the insured vehicle and any third party. In the event of a claim the Supplier will advise you of the CTP insurer for that vehicle.

Adelaide depot

Address: 60 Frome Street , Adelaide , South Australia , AU

Operating Hours:
Mon - Fri: 8.00am – 5.00pm
Sat: 8.00am – 12.00pm
Sun: 9:00am - 12:00pm

To pick up your vehicle, find your way to the conveniently located city office and present your drivers license, credit card and booking voucher at the sales counter.

Airport Pick up
All Adelaide Airport Terminals serviced from this location, meets all flights every day.

Adelaide Airport depot

Address: Terminal Building , Adelaide , South Australia , AU

7.00am – 6.00pm Monday – Friday
7.00am – 2.00pm Saturday & Sunday
After collecting your baggage proceed down the escalator to the ground floor of the terminal building where the Big Value representative will be waiting for you. Should you have difficulty finding the representative call the location or approach the S. A. Tourism desk, which will make contact for you.

Brisbane Domestic Airport depot

Address: Domestic Terminal , Brisbane , Queensland , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
7 days a week, 6am - 11 pm. Meet all flights out of hours

At Brisbane Airport, the operator of Big Value has a rental desk in the Jetstar and Virgin Blue Terminal of the Domestic Airport. Please proceed to the desk where a representative  from the operator of Big Value will complete your rental agreement and provide directions to your vehicle.

Brisbane International Airport depot

Address: International Terminal , Brisbane , Queensland , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
7 days a week, 6am to 11pm. Meet all flights out of hours

At Brisbane Airport, the operator of Big Value has a rental desk on level 2 Arrivals Hall in the international Airport. Proceed to the desk where a representative  from the operator of Big Value will complete your rental agreement and provide directions to your vehicle.

Cairns Airport depot

Address: Terminal Building , Cairns , North Queensland , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY

Office Hours:
7 days a week, 7:30am - 11pm, Christmas Day:  8am – 5pm. Meet all flights out of hours

To pick up your vehicle, go to the rental services desk that is located within the airport. You will find this by following the car rental signs in the arrivals section of the terminal. Once there present your credit card, drivers license and booking voucher at the sales desk.

Coolangatta Airport depot

Address: Terminal Building , Gold Coast , Queensland , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
7 days a week, 7am to 10pm, Christmas Day: 7am– 3pm

Gold Coast Airport depot

Address: Terminal Building , Gold Coast , Queensland , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
7 days a week, 7am to 10pm, Christmas Day: 7am– 3pm

Hobart Airport depot

Address: 94 Kennedy Drive , Cambridge , Hobart , Tasmania , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
7 days a week, 8am to 10pm. Meet all flights out of hours

Once you have arrived at the airport, telephone the office prior to picking up your luggage. They should then be waiting for you by the time you clear customs. They will then transfer you to the nearby office where you vehicle will be ready for collection

Launceston Airport depot

Address: Terminal Building , Launceston , Tasmania , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
Mon - Sat: 8:00 am - 10:30 pm
Sun: 9:00 am - 10:00pm
Meet all flights out of hours

To pick up your vehicle, go to the rental services desk that is located within the airport. You will find this by following the car rental signs in the arrivals section of the terminal. Once there present your credit card, drivers license and booking voucher at the sales desk.

Mackay Airport depot

Address: Boundary Road, , Arrival Hall , Mackay , Queensland , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY 

Office Hours:
7 days a week, 7:00 am to 9:00 pm. Meet all flights out of hours

During normal working hours the customer can rent a vehicle from Big value Desk in the arrivals hall. Upon return the customer must return the vehicle to the Big value Car Return Car Parking area and return the keys to the Big value Rental Desk.

Melbourne depot

Address: 34-60 Little Collins Street , Melbourne , Victoria , AU

Office Hours:
Monday to Friday. 8:00 am to 4:00 pm
Saturday to Sunday: 8:00 am to 12:00pm

To pick up your vehicle, find your way to supplier's city office  and present your drivers license, credit card and booking voucher at the sales counter.

Melbourne Domestic Airport depot

Address: 2/149 Mickleham Road , Tullamarine , Melbourne , Victoria , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY

Pick Up
Once you have arrived at the airport, telephone the office prior to picking up your luggage on the contact number provided on your confirmation invoice. Staff should then be waiting for you by the time you clear customs. They will bring the vehicle to the Airport and do the rental agreement from there.

After Hours Pick Up
Out of Hours the Answering Machine will advise them of the contact number to call, customers are to contact this number and will be advised as to where they will be collected from and then taken to the vehicle collection point.

Melbourne International Airport depot

Address: 21/149 Mickleham Road , Tullamarine , Melbourne , Victoria , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY

Pick Up
Once you have arrived at the airport, telephone the office prior to picking up your luggage on the contact number provided on your confirmation invoice. Staff should then be waiting for you by the time you clear customs. They will bring the vehicle to the Airport and do the rental agreement from there.

After Hours Pick Up
Out of Hours the Answering Machine will advise them of the contact number to call, customers are to contact this number and will be advised as to where they will be collected from and then taken to the vehicle collection point.

Perth depot

Address: Hyatt Centre , 99 Adelaide Terrace , Perth , Western Australia , AU

Office Hours:
Monday to Friday: 8.00am - 5:00pm
Saturday to Sunday: 8:30am - 12:00pm

To pick up your vehicle, find your way to the conveniently located city office and present your drivers license, credit card and booking voucher at the sales counter.

Please Note there are no one way rentals between Melbourne and Perth.

Airport Pick up
Meets all flights every day.

Perth Domestic Airport depot

Address: Terminal Building , Perth , Western Australia , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY
Office Hours:
Mon - Fri: 7:30am - 5:30pm
Sat - Sun: 7am -11pm
Meet all flights out of hours

At Perth Airport, supplier has a rental desk on the ground floor of the arrivals hall at the International and Virgin Blue Domestic terminal. Proceed to the desk where the operator of big value representative will complete your rental agreement and provide directions to your vehicle.

Please Note there are no one way rentals between Melbourne and Perth.

Perth International Airport depot

Address: Terminal Building , Perth , Western Australia , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY
Office Hours:
Mon - Fri: 7:30am - 5:30pm
Sat - Sun: 7am -11pm
Meet all flights out of hours

At Perth Airport,  supplier has a rental desk on the ground floor of the arrivals hall at the International and Virgin Blue Domestic terminal. Proceed to the desk where the operator of Big Value representative will complete your rental agreement and provide directions to your vehicle.

Please Note there are no one way rentals between Melbourne and Perth

Sydney depot

Address: 38 College Street (Cnr of College & Oxford St) , Surry Hills , Sydney , New South Wales , AU

Office Hours:
Monday: 0700 – 1800
Tuesday: 0800 – 1700
Wednesday: 0800- 1700
Thursday: 0800 – 1700
Friday: 0800 – 1800
Saturday: 0900 – 1200
Sunday&Public Holidays(e.g. Christmas Day, Boxing Day, New Years Day): CLOSED

To pick up your vehicle, find your way to the conveniently located central city office and present your drivers license, credit card and booking voucher at the sales counter.

Airport Pick up
Meets all flights every day.

Sydney Domestic Airport depot

Address: Terminal Building , Sydney , New South Wales , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY

Office Hours:
7 days a week, 6am - 11 pm. Meet all flights out of hours

At Sydney Airport, the operator of Big Value has a rental desk on the ground floor of the arrivals hall of all terminals - International (T1), Virgin Blue Domestic (T2) and QANTAS Domestic (T3). Proceed to the desk where the operator of Big Value representative will complete your rental agreement and provide directions to your vehicle. Once there present your credit card, drivers license and booking voucher at the sales desk.

Sydney International Airport depot

Address: Terminal Building , Sydney , New South Wales , AU

ON-AIRPORT WITH DESKS IN THE TERMINAL - MEET ALL FLIGHTS EVERY DAY

Office hours are: 6.00am - 10.00pm Seven Days

At Sydney Airport, the operator of Big Value Rentals has a rental desk on the ground floor of the arrivals hall of all terminals - International (T1), Virgin Blue Domestic (T2) and QANTAS Domestic (T3). Proceed to the desk where the operator of Big Value representative will complete your rental agreement and provide directions to your vehicle. Once there present your credit card, drivers license and booking voucher at the sales desk.